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PRIVACY Privacy policy of the Donna Carmela website


This page describes the managing of the website in relation to the processing of personal data of users who consult it. The treatment is always based on principles of lawfulness and fairness in compliance with all current regulations and appropriate security measures are adopted to protect the data. This privacy policy is also given as a brief disclosure pursuant to Article 13 of Legislative Decree 196/2003 and pursuant to art. 13 of the GDPR 679/2016 European Regulation on privacy, as well as pursuant to the Provision relating to cookies n. 229 of 8 May 2014, we would like to inform visitors of the site about the use of the data entered and the cookies used by the site itself. The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of the directive n. 95/46/EC. to those who interact with the web services of this site, for the purpose of the protection of personal data, accessible electronically from the address: By using any of our services and / or by accepting this Statement, for example in the context of Registering for one of our services, you consent to the collection and use of Personal Information as described in this Policy. This Statement fully describes the practices we have adopted. Please note that this Notice does not apply to the processing of personal information on behalf of and subject to third party instructions, such as airlines, car rental companies and other service providers, companies that organize or offer travel packages, business partners or corporate customers.

1)Personal information we collect.
In any occasion of contact or interaction with the guest and in all other aspects of our work, we can collect personal information. This personal information may include: your contact information; personal information, nationality, passport number and date and place of issue; travel history; payment information, such as payment card number and other card information, as well as authentication information and other billing and account details related to electronic invoicing; preferences, with prior written consent, of the guest; preferences, with prior written consent, regarding marketing and communication; as well as related to your booking

- Collection at the property
we collect additional personal information during registration / check-in at our facility hotel, including information required by local laws.


- Event profiles:
if you plan to organize an event with us, we will record the specifications of the event or meeting, the date, the number of guests, details on guest rooms and, for company events, information about yours organization (name, annual budget, number of events sponsored each year). We also collect information about guests who are part of your group or event. If you visit us in a group, we can request your personal information from the group and we can send you commercial information upon your express consent following your stay with a group or participation in an event. If you visit us as part of an event, we can share your personal information with the event organizers. If you're an event planner, we can also share information about your event with third-party service providers who can send you commercial information about event services.

2) Information we collect from third parties
We may also collect information about you from third parties, including information from our partners (travel agencies, airlines, payment cards) and other partners; from social media services in line with your settings on these services; and from third-party sources. We may add such information to those we already have in the archive and share it with others on the basis of the provisions of this Notice.

3) Purpose of treatment
The processing of data is finalized for the following purposes:
management of customer relations (booking management, issuing of invoices, estimates), execute any contractual obligations, to manage the dispute and to fulfill the obligations regulations, in particular accounting and tax matters; in a variety of ways, for example to provide and customize the services you require and expect from PIANTE FARO S.S. of Venerando Faro & c., in case of booking the hotel stay, to offer you the level of hospitality expected in the room and as described below in a more detailed way:

3a) Inherent to the service:
- sending (with your written consent) promotional offers on our services and updates on rates and offers, as well as greetings by ordinary mail or by fax or email;
- to execute (with your written consent) to hotel services such as external communication of data relating to your stay for the exclusive purpose of allowing the function of receiving objects, messages and phone calls addressed to you.
- to process, with prior written consent, the so-called data. sensitive by you voluntarily transmitted in order to offer a best level of hospitality at our hotel.

3b) Electronic receipt program we can automatically subscribe to our e-receipt program and use your e-mail address to send you the hotel bill by e-mail. It is your responsibility to make sure that the e-mail address is ours possession is the correct (and preferred) one. If you make a reservation for another person using yours e-mail address, the electronic receipt for that person will be sent to your e-mail address. We can use your e-mail address to send you, with prior written consent, our newsletter, our best wishes for the holidays.

3/1 Further purposes
The information systems and software procedures used to operate this website acquire, in course of their normal exercise some personal data whose transmission is implicit in the use of the protocols of internet communication. This information is not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the status of the response given by the server (successful, error ....) and other parameters related to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could also be used to ascertain responsibility in case of hypothetical computer crimes against the site

This site is managed by the Data Controller, identified in the person of the owner and legal representative p.t. of the company PIANTE FARO S.S. of Venerando Faro & C., with registered office in Giarre (CT), Via San Giuseppe, 3, P. Iva 04007730874, mail: This email address is being protected from spambots. You need JavaScript enabled to view it.; pec: This email address is being protected from spambots. You need JavaScript enabled to view it.;
The Data Controller guarantees the security, confidentiality and protection they hold, in any phase of the treatment process of the same. The collected data are used in compliance with the current legislation on privacy (Legislative Decree 196/2003 and GDPR 679/2016)

The data will be processed by the data controller at its registered office and operating office.

For the purposes referred to in point 3) in the case of a reservation for a hotel stay, the provision of data is compulsory and failure to provide it may make it impossible to obtain what has been requested. For the purposes referred to in points 3a) and 3b) the provision of data is optional and does not prevent the delivery of the requested service (hotel stay).

The interested party can refuse to give the Owner his navigation data. To do this, it must disable by following the instructions provided by the browser in use. Disabling cookies can make navigation of the site's features worse.

No data deriving from the web service (therefore navigation data specified above and cookies) is communicated or disseminated (save communication to judicial or police bodies if necessary). The data are processed by personnel specifically appointed in writing to the processing of data (administrative staff and persons in charge of relations with the public, even outside the Company, who are in charge of the management of information systems even outside the Company who may also perform functions as system administrator. in this case, those appointed, personnel in the marketing sector, even outside the Company, interns, data processors and their collaborators, in charge of the specific sector to which a request is made, who are responsible for managing the site, even outside the Company) only if the treatment is necessary to carry out their duties performing only the operations necessary for the performance of the tasks. They can also be processed by data processors (including companies outside the Company that perform shipping, marketing, and server management and storage). The external companies can process the data also through specifically appointed employees in writing who can perform the same activities and process the data for the same purposes, for which the managers have been appointed by PIANTE FARO S.S. of Venerando Faro & C. The data provided by the user can be communicated to the subjects for whom there is a duty of communication in accordance with the law or a need for communication to assert the right of the company to the bodies in charge;

The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document. The User can always, at any time, request the interruption of the treatment or the deletion and/or limitation of the Data.

The Data Controller does not transfer personal data to third countries or to international organizations.

With reference to the art.23 of the D.Lgs. 196/2003 and to the art. 6 of the GDPR 679/16, the interested party can revoke the consent at any time.

With reference to the art.7 of the D.Lgs. 196/2003 and to the art. 15 "right of access", art. 16 "right of rectification", art. 17 "right to cancellation", art. 18 "right to limitation of treatment", art. 20 "right to portability ", art.21" right of opposition to the automated decision-making process of the GDPR 679/2016,
the interested party exercises his rights by writing to the Data Controller at the following address: PIANTE FARO S.S. of Venerando Faro & c., with registered office in Giarre (CT), Via San Giuseppe, 3, P. Iva 04007730874, mail: This email address is being protected from spambots. You need JavaScript enabled to view it.;

The interested party has the right to lodge a complaint with the supervisory authority of the state of residence.

The Data Controller does not process treatments consisting of automated decision-making processes

16) Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to remove his Personal Data. Except as otherwise specified.

17) Information on this privacy policy
The Data Controller is responsible for this privacy policy.

18) The privacy of minors
Our website is aimed at a general public and does not offer services for children. If we discover that a minor has provided us with personal information without the permission of the parents or guardian, we will provide immediately delete this information.

19) External links
If the pages of this website or the sections of our applications contain links to other sites, they are not bound by this Privacy Policy. We advise you to read carefully the privacy policy available on these external sites and to examine the procedures for the collection, use and disclosure of personal information used by them.

20) Defense in court
The User's Personal Data may be used for defense by the Owner in court or in stages preliminary to its eventual establishment, from abuses in the use of the same or related services by the User. Following a court summons, judicial order or other legal initiative; in order to establish or exercise the rights granted to us by law; to defend ourselves in the eventuality of legal action against us or for other purposes dictated by law. The User declares to be aware that the Data Controller may be required to disclose the Data at the request of the public authorities.

21) Legal references
This information is prepared in fulfilment of the obligations provided for by Legislative Decree no. 196/2003 and the GDPR 679/16 from the art. 10 of the Directive n. 95/46 / EC, as well as the provisions of Directive 2009/136 / EC concerning Cookies.

This privacy statement only concerns this website.

Giarre, 16th April 2018